Travel booking

Booking and Login information

• Online booking HRG Nordic Online

• Company name: NO UIO

• Username: Your e-mail address at UiO

• Password: Refer to the e-mail from HRG Nordic with this information.

• If you have not received an e-mail with login information you might not be registered as a traveller yet. Request for a traveler profile at HRG Nordic

All profiles updates must from now on be made in the online tool.

The online profile will also be used by the travel agents at the HRG Travel Agency in Drammen.

Support

•  HRG Nordic online guide (ppt)

• Technical questions regarding HRG Nordic online and your personal profile may be addressed to HRG Support by phone + 47 815 58 740 or by e-mail online.support.nordic@hrgworldwide.com.

Travel arrangers

If you want to allow others to book travel for you on your behalf, you need to approve this or these persons in your profile.

• Under profile - click "klikk her for å velge reisebestiller"

• Enter the person your want to assign as your travel arranger.

• A travel arranger needs an active profile with HRG Nordic Online booking tool even if this person is not going to book any travel for herself/himself.

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Update of profile

If you already have an active profile with HRG Nordic Online we ask you to update your profile to make sure all the information is correct:

• Read through and accept the privacy statement.

• All fields with * must be filled out (mandatory).

• All card numbers and telephone numbers must be written without any space.

• For the SMS-function use the international standard. (+47XXXXXXXX).

• Note: Airline companies use SMS to reach passangers with important information on short notice.

• Address 1: Work address

• Credit card 2: Used as guarantee when booking hotels and rental cars. You will only be invoiced if you do not cancel according to the rules attached to the fares. The credit card number must be filled out without any space and with the correct expiration date. The air travel will be charged by invoice. Exceptions pertain to low cost carriers that require credit card payment.

• We recommend you provide passport information in advance.

• Under preferences, please enter your SAS TPC if you have one. If this information is lacking, HRG Nordic Online will not be able to indicate the pertaining faires.

• Save the updates and changes you have made in your profile.

• Note: You are responsible for updating your personal profile. Any changes you make in your profile will be updated at the travel agency the next day.

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Request for a profile with HRG

New employees or employees without an active profile with HRG Nordic Online must request a profile before they can book travel through HRG Nordic online.

• Note: Your name in the profile must match your name in your passport!

Booking travel through HRG Nordic online

• You can book your point-to-point journeys on HRG Nordic online.

• Use the HRG Nordic online guide (ppt).

• As an online user you will be able to access all tickets on traditional airline companies, the company rates of UiO, and fares on the majority of the Low Cost Carriers.

• Complex journeys should be booked through the HRG Travel Office in Drammen.

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Booking through HRG travel consultants

UiO is served by a dedicated group of travel consultants located at HRG’s Drammen office and they can be contacted at:

Telephone – internal no.: 57910
Telephone – direct no.: +47 32255010
Fax: +47 32255055
E-mail: uio@hrgworldwide.com

Office hours: Monday-Friday 08:00-16:15
Address: Nedre Storgate 17, Drammen
Internet: www.hrgworldwide.com

Travel agency charges

Payment methods

1. Invoice from HRG addressed to:
   University of Oslo
   Account Section–Central Invoicing
   P.O. Box 1074 Blindern
   0316 OSLO
   Payment terms: 15 days from receipt of valid invoice
    
2. Payment with personal credit card and reimbursement through travel expense settlement

UiO's travel agency service agreement

• Supplier: HRG Nordic AS

• Contract number: RA 2673

• Supplier number: 80059185

• Agreement type: Binding

• Valid until: 31 December 2012

• UiO contact: Hilde Haug

Description of the agreement

• The agreement covers travel agency services for UiO employees going on business travel.

• Arrangements like conferences and events are not included in the agreement, but the Supplier can be requested for proposals.

• Booking can be done by contacting HRGs travel consultants or using the online booking portal. All bookings on regular airlines, trains and hotels are covered by an accident insurance (Norwegian).

Information about the supplier

Key Account Manager HRG:

Name: Venke Bakke Vennerød
Title/role: Business Manager
Telefax: +47 22 20 90 90
Mobile phone+47 908 35 777
E-mail: venke.venneroed@hrgworldwide.com

Request for proposals for events and conferences can be addressed to Venke Vennerød.