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Frequently asked questions about Egencia's optimising scheme for flight bookings

  • Do I get the same reserved seat?
    When Egencia rebooks the flight, it is almost always possible to book the same seat. If that is not possible, the next available seat will be booked.
  • Does the new booking contain all my information?
    Yes, there are no changes.
  • Will additional services I have purchased, such as extra luggage or upgraded seat, be changed?
    Everything included in your original ticket is transferred to the new booking.
  • Are all unused tickets refunded?
    Check policies for which unused tickets qualify for reimbursement (egencia.com) (Norwegian).
Published Apr. 15, 2019 3:28 PM - Last modified Apr. 15, 2019 3:35 PM