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Book a Zoom session with UiO:Helpdesk

UiO's central IT support, UiO:Helpdesk, now offers Zoom sessions for students and employees.

How does the session work?

If you are experiencing IT problems that are related to work or studies, you may now book 20 minute Zoom sessions with UiO:Helpdesk. The session is meant for students and employees who are having problems that are difficult to solve over email, phone, and/or chat.

You may book a session between Tuesday and Friday between 11 am and 1 pm.

The session will be held over Zoom, and each session lasts for 20 minutes.
If you believe you require assistance that may take more than 20 minutes, then you may book two sessions consecutively.

Please book your session at least one day in advance.

How do I book a session?

  1. Go to the webpage
  2. Log in with your UiO user (do not use WedID)
  3. Choose time and date.
  4. Before you click "Book", please add a comment about the IT issues you are experiencing.

What should I do before the Zoom session?

What should I do when the session starts?

Make sure you are logged in with your UiO user in Zoom by the time the session starts. 
One of our operators will call you on Zoom when the session starts.

Are there other things I should consider?

Each session lasts 20 minutes. If the problems aren't solved within that time, another session will have to be booked as our operators will have to move on to the next session.

Published Apr. 23, 2021 12:34 PM - Last modified May 27, 2021 10:03 AM