What is cscw and cooperative work?

Mandatory readings

Schmidt, K. & L. Bannon: Taking CSCW Seriously. Supporting Articulation Work, 1992. Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol. 1 no. 1, pp. 7-40. Online access

Bowers, J.; Button, G. & Sharrock, W.: Workflow from Within and Without: Technology and Cooperative Work on the Print Industry Shopfloor, 1995. Marmolin m.fl. (red): Proceedings of the Fourth European Conference on Computer-Supported Cooperative Work, ECSCW'95, Kluwer, pp. 51-66. Online access.

Additional readings

Grudin, J. (1994): Computer-Supported Cooperative Work: History and Focus, IEEE Computer vol. 27 no. 5 (May 1994), pp. 19-25. Online access from Jonathans homepage.

Cohen, A. L., Cash, D., & Muller, M. J. : Designing to support adversarial collaboration, 2000. Whittaker and Kellogg (eds.), Proceedings of the Conference on Computer-Supported Cooperative Work, CSCW 2000, ACM, pp. 31-49. Online access


Theories in CSCW: work and work practice

Mandatory readings

Schmidt, K.: The Concept of ‘Work’ in CSCW, 2011. Computer Supported Cooperative Work 20:341–401. Online access.

Gasser, L.: The integration of computing and routine work, 1986. ACM; ACM Transactions on Information Systems (TOIS), Volume 4 Issue 3. Online access.

Additional readings

Strauss, A.: Work and the Division of Labor, 1988. The Sociological Quarterly, vol. 29 no. 1, pp. 1-19. Online access.

Star, S.L. & Strauss, A.: Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work, 1999. Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol. 8 no. 1-2, pp. 9-30. Online access.

Strauss, A.: The Articulation of Project Work: An Organisational Process, 1988. The Sociological Quarterly, vol. 29 no. 2, pp. 163-187. Online access.

Button, G. & Harper, H.: The Relevance of "Work Practice" for Design, 1995. Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol. 4 no. 4 pp. 263-280. Online access

Suchman, L.: Making Work Visible, 1995. Communications of the ACM vol 38 no 9, pp. 56-64. Online access 

Clement, A. & Wagner, I.: Fragmented Exchange: Disarticulation and the Need for regionalised Communication Spaces, 1995. In Proceedings of ECSCW'95, pp. 33-49. Online access​ 

Perin, C.: Electronic social fields in bureaucracies, 1991. Communications of the ACM, Vol. 34 (12), pp. 74-82. Online access at The ACM Digital Library.

Plowman, L., Rogers, Y. & Ramage, M.: What Are Workplace Studies For?, 1995. Proceedings of the Fourth European Conference on Computer-Supported Cooperative Work, September 10-14, Stockholm, Sweden: 309-324. Fulltekst.

Robertson, T. : The Public Availability of Actions and Artefacts, 2010. Computer supported cooperative work (CSCW), 11 (3-4): 299-316. Volume 11, number 3-4, pp. 299-316. Fulltekst.

Buch, A., Andersen, V. and Klemsdal, L.: Turn to Practice within Working Life Studies, 2015. Nordic journal od working life studies 5 (3a) Fulltekst 


Concepts in CSCW: awareness

Mandatory readings

Heath, C. and Luff, P.: Collaborative activity and technological design: Task coordination in London Underground control rooms , 1991. Proceedings of the Second European Conference on Computer-Supported Cooperative Work. Online access

Schmidt, K.: The Problem with `Awareness': Introductory Remarks on `Awareness in CSCW', 2010. Computer supported cooperative work (CSCW): 11 (3-4): 285-298. Online access

Additional readings

Gross, T.: Supporting Effortless Coordination: 25 Years of Awareness Research, Journal of Computer Supported Cooperative Work 22 (4-6), 2013: 425-474 Online access

Dourish, P. & V. Belotti: Awareness and Coordination in Shared Workspaces, 1992. CSCW '92 Proceedings, ACM. Online access.

Heath, C et al: Configuring Awareness, 2010. Computer supported cooperative work (CSCW): 11 (3-4): 317-347. Online access


Cooperative mobile work

Mandatory readings

Luff, P. & Heath, C.: Mobility in collaboration, 1998. Proceedings of the 1998 ACM conference on Computer supported cooperative work, pp. 305 - 314. Online access

Kristoffersen, S. & F. Ljungberg: Making place” to make IT work: empirical explorations of HCI for mobile CSCW, 1999. ACM: GROUP '99: Online access.

Additional readings

Belotti, V. & Bly, S.: Walking away from the desktop computer: distributed collaboration and mobility in a product design team, 1996 . Proceedings of the 1996 ACM conference on Computer supported cooperative work, pp. 209 - 218 . Online access 

Ciolfi, L. & de Cavalho, A.F.P.: Work Practices, Nomacidity and the Mediational Role of Technology, 2014. Computer Supported Cooperative Work. (Introduction to Special Issue of JCSCW),  vol 23 no 2, 119-136. Online access.

Erickson, I. & Jarrahi, M.H.: Infrastructuring and the Challenge of Dynamic Seams in Mobile Knowledge Work, 2016. CSCW'16: 1323-1336. Online access

Taylor, A.S. & Harper, R.: The Gift or the Gab? A Design Oriented Sociology of Young People's Use of Mobiles, Journal of CSCW 12 (3): 267-296.  Online access

Weilenmann, A. & Larsson, C: Collaborative use of mobile telephones: A field study of Swedish teenagers, 2000. Proceedings of the 1st Nordic Conference on Computer-Human Interaction (NordiCHI 2000) Stockholm, 23 -25 October. Online access

Fallman, D.: Enabling Physical Collaboration in Industrial Settings by Designing for Embodied Interaction, 2003. Proc of the Latin American conf. on HCI: 41-51. Online access

de Sa, M., Shamma, D. & Churchill, E.: Live mobile collaboration for video production: design, guidelines, and requirements, 2014. Pers. Ubiuiot. Compu 18: 693-707. Online access

Holone, H. & Herstad, J.: Negotiating privacy boundaries in social applications for accessibility mapping, 2010. Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries: 217-225. Online access

Weilenmann, A.: Mobile Methodologies: Experiences from Studies of Mobile Technologies-in-Use, 2001. Proceedings of the 24th Information Systems Research Seminar in Scandinavia (IRIS 24), Bjørnestad et al. (eds) vol. 3: 243-257. Online access

Churchill, E.F. & Munro, A.J.: Work/place: mobile technologies and arenas of activity, 2001. ACM SIGGROUP Bulletin Volume 22 Issue 3: 3-9. Online access 


Cooperative work in IT

Mandatory readings

Grinter, R.: Recomposition: Coordinating a Web of Software Dependencies, 2003. Computer Supported Cooperative Work: Journal of Collaborative Computing, 12(3): 297-327. Online access.

Stray, V., Moe, N. B., & Noroozi, M. (2019, May). Slack me if you can!: using enterprise social networking tools in virtual agile teams. In Proceedings of the 14th International Conference on Global Software Engineering (pp. 101-111). IEEE Press. Online access

Additional readings

Beyene, T., Hinds, P.J. & Cramton, C.D: Walking Through Jelly: Language Proficiency, Emotions, and Disrupted Collaboration in Global Work, 2009. Harvard Business Scholl working paper 09-138. Online access

Herbsleb, J. D., Mockus, A., Finholt, T. A., and Grinter, R. E. : Distance, dependencies, and delay in a global collaboration, 2000. Whitakker and Kellogg (eds.), Proceedings of the Conference on Computer-Supported Cooperative Work, CSCW 2000, ACM, pp. 319-328. Online at ACM Digital Library .

Lin, B., Zagalsky, A., Storey, M. A., & Serebrenik, A. (2016, February). Why developers are slacking off: Understanding how software teams use slack. In Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion (pp. 333-336). Online access

Procter, R., Rouncefield, M., Poschen, M., Lin, Y. & Voss, A.: Agile Project Management: A Case Study of a Virtual Research Environment Development Project, 2011. Journal of CSCW vol 20 no 3: 197-225. Fulltekst.

Hinds, P.J. &; M. Mortensen: Understanding Conflict in Geographically Distributed Teams: The Moderating Effects of Shared identity, Shared Context and Spontaneous Communication, 2005. Organization Science; May/Jun 2005; 16, 3: 290-307. Online access

Balka, E. & Wagner, I.: Making things work: dimensions of configurability as appropriation work, 2007. Proceedings of CSCW'06, ACM . Fulltekst.

Ehrlich, K. & K. Chang: Leveraging expertise in global software teams: Going outside boundaries, 2006. Global Software Engineering, 149 - 158. Fulltekst.

Avram, G., Bannon, L., Sheehan, A., Sigfridsson, A., Sullivan, D: Examining Life at the Code Face, 2008. CHASE workshop, International Conference on Software Engineering, 13 May 2008, Leipzig, Germany. Fulltekst.

Ambe, A.M.H., Brereton, M.F. & Rittenbruch, M.: Vendors' Perspectives of Coordination in the Information Technology Offshore Outsourcing Industry: An Exploratory Study from the Philippines, 2016. CSCW'16: 319-334. Online access 

Grinter, R.E.: Recomposition: Putting It All Back Together Again, 1998. ACM. CSCW'98: 393-402. Fulltekst.


Coordination mechanisms  

Mandatory readings

Carstensen, P. H. & Sørensen, C.: From the Social to the Systematic. Mechanisms Supporting Coordination in Design, 1996. Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol. 5 no. 4, pp. 387-413 . Online access

Çarçani, K., Herstad, J., & Holone, H. (2019, November). Making activities visible: a way to patient empowerment. In Proceedings of the Halfway to the Future Symposium 2019 (pp. 1-7). Online access

Additional readings

Gerson, E.M.: Reach, Bracket, and The Limits of Rationalized Coordination: Some Challenges for CSCW, 2008. In Ackerman, M.S et al (eds): Resources, Co-Evolution, and Artifacts: Theory in CSCW, Springer. Online access

Schmidt, K. & Simone, C.: Coordination Mechanisms: Towards a Conceptual Foundation of CSCW Systems Design, 1996. Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol. 5 no. 2-3, pp. 155-200. Online access

Bardram, J. E. & Doryab, A.: Activity Analysis -- Applying Activity Theory to Analyze Complex Work in Hospitals, 2011. CSCW'2011 ACM, pp. 455-464. Online access.

Cataldo, M., Bass, M., Herbsleb, J.D. & Bass, L.: On Coordination Mechanisms in Global Software Development, 2007. Int. Conf. on Global Software Engineering ICGSE 2007. Online access

Star, S.L.: This is Not a Boundary Object: Reflections on the Origin of a Concept, 2010. Science, Technology, & Human Values. Volume 35, issue 5, pp. 601-617. Online access.

Star, S.L. & Griesemer, J.R.: Institutional Ecology, 'Translations' and Boundary Objects: Amateurs and Professionals in Berkeley's Museum of vertebrate Zoology, 1907-39, 1989, Social Studies of Science Volume 19, Issue 3, pp. 387-420. Online access

Orlikowski, W.: Learning from Notes: Organizational Issues in Groupware Implementation, 1992. Turner and Kraut (eds.): Proceedings of the Conference on Computer-Supported Cooperative Work, CSCW'92, pp. 362-369. online access.

Barley, S.: Technology as an Occasion for Structuring: Evidence from Observations of CT Scanners and the Social Order of Radiology Departments, 1986. Administrative Science Quarterly vol 31 no 1, pp. 78-108. Online access

Orlikowski, W.: The Duality of Technology: Rethinking the Concept of Technology in Organizations, 1992. Organization Science 3 (3), pp. 398-427. Online access


Cooperation with robots & autonomous agents

Mandatory readings 

Mutlu, B. & Forlizzi, J.: Robots in Organizations: The Role of Workflow, Social, and Environmental Factors in Human-Robot Interaction, 2008. ACM HRI'08, 287-294. Online access

Wolf, C., & Blomberg, J. (2019). Evaluating the Promise of Human-Algorithm Collaborations in Everyday Work Practices. Proceedings of the ACM on Human-Computer Interaction3(CSCW), 1-23. Online access

Additional readings

Forlizzi, J. & DiSalvo, C.: Service Robots in the Domestic Environment: A Study of the Roomba Vacuum in the Home, 2006. Online access

Soma, R., Søyseth, V.S., Søyland, M. and Schulz, T.: Facilitating Robots at Home. 2018. ACHI, IARIA (6 pages). Online access 

Hinds, P., Roberts, T.L. & Jones, H.: Whose Job Is It Anyway? A Study of Human-Robot Interaction in a Collaborative Task, 2004. Human-Computer Interaction vol 19, 151-181. Online access

Ljungblad, S., Kotrbova, J., Jocobsson, M., Cramer, H. & Niechwiadowicz, K.: Hospital Robot at Work: Something Alien or an Intelligent Colleague?, 2012. CSCW'12, 177-186. Online access

Klein, G., Woods, D.D., Radshaw, J.M., Hoffman, R.R. and Feltovich, P.J.: Ten Challenges for Making Automation a "Team Player" in Joint Human-Agent Activity. 2004. Human-Centered Computing, IEEE Intelligent Systems: 91-95. Online access  

Holmquist, L.E.: Intelligence on Tap: Artificial Intelligence as a New Design Material. 2017. Interactions July-August 2017, ACM. Online access 

Følstad, A. and Brandtzæg, P.B.: Chatbots and the New World of HCI. 2017. Interactions: 38-42. Online access

Beane, M. and Orlikowski, W.O.: What Difference Does a Robot Make? The Material Enactment of Distributed Coordination, 2015. Organization Science, vol. 26, no. 6, pp. 1553-1573. Online access

Barrett, M., Oborn, E., Orlikowski, W.O. and Yates, J.A.: Reconfiguring Boundary Relations: Robotic Innovations in Pharmacy Work, 2012. Organization Science, vol. 23, no. 5, pp. 1448-1466. Online access

Vazques, M., Carter, E.J., McDorman, B., Forlizzi, J., Steinfeld, A. and Hudson, S.E.: Towards Robot Autonomy in Group Conversation: Understanding the Effects of Body Orientation and Gaze, 2017. HRI'17, pp. 42-52. Online access

Oborn, E., Barrett, M., and Darzi, A.: Robots and service innovation in health care, 2011. J. Health Serv. Res. Policy, vol. 16, no. 1, pp. 46-50. Online access

Lee, M.K., Kiesler, S., Forlizzi, J., Srinivasa, S. and Rybski, P.: Gracefully Mitigating Breakdownbs in Robotic Services, 2010. Proc. of Human-Robot Interaction (HRI) , ACM/IEEE: 278-288. Online access 

Kim, Y. and Mutlu, B.: How social distance shapes human-robot interaction. 2014. Int. J. Human-Computer Studies vol. 72: 783-795. Online access 

Jung, M.F., Beane, M., Forlizzi, J., Murphy, R. and Vertesi, J.: Robots in Group Context: Rethinking Design, Development and Deplaoyment. 2017. Proc. CHI, ACM: 1283-1288. Online access 

Forlizzi, J., Saensuksopa, T., Salaets, N., Shomin, M., Mericli, T. and Hoffman, G.: Let's Be Honest: A Controlled Field Study of Ethical Behavior in the Presence of a Robot. 2016. Robot and Human Interactive Communication (RO-MAN): IEEE: 769-774. Online access 

Dove, G., Halskov, K., Forlizzi, J. and Zimmerman, J.: UX Design Innovation: Challenges for Working with Machine Learning as a Design Material. 2017. CHI, ACM: 278-288. Online access 

Domingos, P.: A Few Useful Things to Know about Machine Learning. 2012. Comm. of the ACM, vol 55 no 10: 78-87. Online access

Yang, R. and Newman, M.W.: Learning from a Learning Thermostat: Lessons for Intelligent Systems for the Home. 2013. UbiComp, ACM: 93-102. Online access 

Huang, C-M. and Mutlu, B.: Robot Behavior Toolkit: Generating Effective Social Behaviors for Robots. 2012. HRI, ACM: 25-32. Online access 

Parasuraman, R. and Sheridan, T.B.: A Model for Types and Levels of Human Interaction with Automation. 2000. IEEE Trans. on Systems, Man, and Cybernetics vol. 30 no 3: 286-297. Online access 

Casner, S.M., Hutchins, E.L. and Norman, D.: The Challenges of Particlally Automated Driving. 2016. Comm. of the ACM vol 59 no 5: 70-77. Online access  

Martinie, C., Palanque, P. and Ragosta, M.: Some Issues with Interaction Design and Implementation in the Context of Autonomous Interactive Critical Systems. 2012. CHI, ACM (4 pages) Online access 

Luger, E. and Sellen, A.: "Like Having a Really bad PA": The Gulf between User Expectations and Experience of Conversational Agents. 2016. CHI, ACM: 5286-5297. Online access 

Cassell, J.: Embodied Conversational Interface Agents. 2000. Comm. of the ACM vol 43 no 4: 70-78. Online access 

Gillies, M., Fiebrink, R., Tanaka, A., Caramiaux, B., Garcia, J. et al.: Human-Centered Machine Learning. 2016. CHI, ACM: 3558-3565. Online access 

Forlizzi, J., Zimmerman, J., Mancuso, V. and Kwak, S.: How Interface Agents Affect Interaction Between Humans and Computers. 2007. Designing Pleasurable Products and Interfaces DPPI, ACM: 209-221. Online access 

Zimmerman, J., Tomasic, A., Simmons, I., Hargraves, I., Mohnkern, K., Cornwell, J. and McGuire, R.M.: VIO: a mixed-initiative approach to learning and automating procedural update tasks. 2007. CHI, ACM: 1445-1454. Online access


CSCW outside work: in the home 

Mandatory readings

Bratteteig, T. and Wagner, I.: Moving healthcare to the home: the work to make home care work, 2013, in ECSCW 2013, pp 143-162. Fulltekst.

Verne, G. and Bratteteig, T.: Do-it-yourself services and work-like chores: on civic duties and digital public services, 2016, Personal and Ubiquitous Computing 20 (4): 517-532 Online access

Additional readings

Edwards, W.K. and Grinter, R. (2001). At Home with Ubiquitous Computing: Seven Challenges. 3rd conference on Ubiquitous Computing: 256-272 Fulltekst.

Aaløkke Ballegaard, S., Bunde-Pedersen, J. and Bardram, J. (2006). Where to Roberta?: reflecting on the role of technology in assisted living, NordiCHI'06: 373-376. Fulltekst.

Baillie, L., & Benyon, D. (2008). Place and technology in the home. Computer Supported Cooperative Work (CSCW)17(2-3), 227-256. Online access

Schorch, M., Wan, L., Randall, D. & Wulf, V.: Designing for Those who are Overlooked: Insider Perspectives on Care Practices and Cooperative Work of Elderly Informal Caregivers, 2016. CSCW'16: 787-799. Online access 

Corbin, J. & Strauss, A.: Managing Chronic Illness at Home: Three Lines of Work, 1985. Qulitative Sociology 8 (3): 224-247, Human Science Press. Fulltekst.​

Bowers, J. (1994). The work to make a network work: studying CSCW in action. CSCW'94: 287-298. Fulltekst.

Grinter, R.; Edwards, W.K.; Newman, M.W. and Ducheneaut, N.(2005). The Work to Make a Home Network Work. ECSCW 2005: 469-488. Fulltekst.

Brown, B. & Barkhuus, L.: Leisure and CSCW: Introduction to Special Edition, 2007. J of Computer Supported Cooperative Work 16: 1-10. Fulltekst.

Ciolfi, L. & L. Bannon: Designing hybrid places: merging interaction design, ubiquitous technologies and geographies of the museum space, 2007. CoDesign, Volume 3, Number 3, September 2007 , pp. 159-180(22). Fulltekst.

Hindmarsh, J; Heath, C; vom Lehn, D. & Cleverly, J.: Creating assemblies: aboard the Ghost Ship, 2002. Proceedings of the 2002 ACM conference on Computer supported cooperative work, pp. 156 - 165 . online access at ACM's Digital Library.

Grinter, R; Aoki, P.M; Hurst, A; Szymanski, M.H; Thornton, J. & Woodruff, A.: Revisiting the visit: understanding how technology can shape the museum visit, 2002. CSCW'02 :146 - 155 . online access at ACM's Digital Library.

Raval, N. & Dourish, P.: Standing Out from the Crowd: Emotional Labor, Body Labor, and Temporal Labor in Ridesharing, 2016. CSCW'16: 97-107. Online access


CSCW outside work: virtual worlds and social media

Mandatory readings

Nardi, B. & Harris, J.: Strangers and Friends: Collaborative Play in World of Warcraft, 2006. CSCW conference, ACM. Fulltekst.

Jhaver, S., Appling, D. S., Gilbert, E., & Bruckman, A. (2019). " Did You Suspect the Post Would be Removed?" Understanding User Reactions to Content Removals on Reddit. Proceedings of the ACM on human-computer interaction3(CSCW), 1-33. Online access

Additional readings

Resnick, P, Garrett, R.K., Kriplean, T., Munson, S.A. and Stroud, N.J.: Bursting Your (Filter) Bubble: Strategies for Promoting Diverse Exposure, 2013, CSCW conference, ACM. Fulltekst 

Haapoja, J. & Lampinen, A.: 'Datafied' reading: framing behavioral data and algorithmic news recommendations, 2018, NordiCHI, ACM. Fulltekst 

Scissors, L., Burke, M. & Wengrovitz, S.: What's in a Like?: Attitudes and behaviors around receiving Likes on Facebook, 2016. CSCW'16: 1501-1510. Online access 

Park, J., Ciampaglia, C.L. & Ferrara, E.: Style in the Age of Instagram: Predicting Success within the Fashion Industry using Social Media, 2016. CSCW'16: 64-73. Online access 

Baumer, E.P.S., Sueyoshi, M., Tomlinson, B.: Bloggers and Readers Blogging Together: Collaborative Co-creation of Political Blogs, 2011. J of Computer Supported Cooperative Work 20: 1-36. Fulltekst.

Xu, B., Chang, P., Welker, C.L., Bazarova, N.N. & Cosley, D.: Automatic Archiving versus Default Deletion: What Snapchat Tells Us About Ephemerality in Design, 2016. CSCW'16: 1662-1675. Online access 

Wong, N., Tang, A., Livingston, I., Gutwin, C. & Mandryk, R.: Character Sharing in World of Warcraft, 2009. Proceedings of ECSCW'09, Springer: 343--362. Fulltekst.

Pater, J.A., Haimson, O.L., Andalibi, N. & Mynatt, E.D.: “Hunger Hurts but Starving Works”: Characterizing the Presentation of Eating Disorders Online, 2016. CSCW'16: 1185-1200. Online access

Wang, Y-C., Burke, M. & Kraut, R.: Modeling Self-Disclosure in Social Networking Sites, 2016. CSCW'16: 74-85. Online access 

Bardzell, J,. Nichold, J., Pace, T., Bardzell, S.: Come Meet Me at Ulduar: Progression Raiding in World of Warcraft, 2012. ACM, CSCW. Fulltekst.

Park, J., Ciampaglia, C.L. & Ferrara, E.: Style in the Age of Instagram: Predicting Success within the Fashion Industry using Social Media, 2016. Proceedings of CSCW'16, ACM: 64-73. Online access

Ashkanasy, S., Vetere, F., Davis, H. & Shanks, G.: Finding the other 5%: Understanding the role of social networking technologies in building personal networks for young adults with cancer, 2009. Proceedings of ECSCW 2009, Springer: 105-121. Fulltekst.

March, R.: With Facebook, Blogs, and Fake News, Teens Reject Journalistic "Objectivity", 2012, Journal of Communication Inquiry 36 (3), Fulltekst 

Maccatrozzo, V.: Burst the Filter Bubble: Using Semantic Web to Enable Serendipity, 2012, ISWC Fulltekst 

Bozdag, E & van den Hoven, J.: Breaking the filter bubble: democracy and design, 2015, Ethics Inf. Technol. 17. Fulltekst Allcott, H. & Gentzkow, M.: Soial Media and Fake News in the 2016 Election, 2017, Journal of Economic Perspectives 31 (2), Fulltekst 

Crabtree, A. & Mortier, R.: Human Data Interaction: Historical Lessons from Social Studies and CSCW, 2015, ECSCW 2015, Fulltekst 

Dagens Næringsliv: Strømmetjenesten Tidal har manipulert lyttertall med falske avspillinger Lenke


CSCW in public services

Mandatory readings

Snellen, I., & Wyatt, S. (1992). Blurred partitions but thicker walls. Computer Supported Cooperative Work (CSCW)1(4), 277-293. Online access

Borchorst, N. G., McPhail, B., Smith, K. L., Ferenbok, J., & Clement, A. (2012). Bridging Identity Gaps—Supporting Identity Performance in Citizen Service Encounters. Computer Supported Cooperative Work (CSCW)21(6), 555-590. Online access

Additional readings

Boulus-Rødje, N. (2018). In search for the perfect pathway: supporting knowledge work of welfare workers. Computer Supported Cooperative Work (CSCW)27(3-6), 841-874. Online access

Holten Møller, N. L., Fitzpatrick, G., & Le Dantec, C. A. (2019). Assembling the Case: Citizens' Strategies for Exercising Authority and Personal Autonomy in Social Welfare. Proceedings of the ACM on Human-Computer Interaction3(GROUP), 1-21. Online access


Design & CSCW

Mandatory readings

Dourish, P.: Implications for design, 2006. Proceedings of the SIGCHI conference on Human Factors in computing systems: 541-550. Fulltekst.

Robinson, M.: Design for Unanticipated Use ..., 1993. de Michelis m.fl. (red): Proceedings of the Third European Conference on Computer-Supported Cooperative Work, ECSCW'93, Kluwer, pp. 187-202. Fulltekst

Additional readings

Carstensen, P.H. & Schmidt, K. (2003): Computer Supported Cooperative Work: New Challenges to Systems Design, in To appear in Kenji Itoh (ed.). Handbook of Human Factors, Tokyo 2003, pp. 619-636 [in Japanese], Online access 

Bratteteig, T. & Wagner, I.: Unpacking the notion of participation in Participatory Design, 2016, Journal of CSCW 25 (6): 425-475 Online access

Kensing, F. & Blomberg, J.: Participatory Design: Issues and Concerns, 1998. Computer Supported Cooperative Work 7: 167–185. Fulltekst.

Robertson, T.: Shoppers and Tailors: Participative Practices in Small Australian Design Companies, 1998. Computer Supported Cooperative Work 7: 205–221. Fulltekst.

Bowers, J. & Pycock, J. : Talking Through Design: Requirements and Resistance in Cooperative Prototyping, 1994. Proc. CHI'94, ACM, 299-305. Fulltekst.

Grinter, R.E.: From workplace to development: what have we learned so far and where do we go?, 1997. Proceedings of the international ACM SIGGROUP conference on Supporting group work : the integration challenge: the integration challenge (Group' 97), pp. 231 - 240. Online at ACM Digital Library

Grudin, J.: Groupware and Social Dynamics: Eight Challenges for Developers, 1994b. Communications of the ACM vol. 37 no. 1 (Jan. 1994), pp. 93-105. (Online access at ACM).

Kyng, M.: Designing for cooperation: cooperating in design, 2000. Communications of the ACM, pp. 65-73. Online at ACM Digital Library.

Bratteteig, T. og Wagner, I.: Spaces for Participatory Creativity, 2010. ACM. Participatory Design Conference: 51-60. Fulltekst.

Bratteteig, T. & I. Wagner: Disentangling power and decision-making in participatory design, 2012. ACM: Proceedings of PDC. Fulltekst.

Reyes, L.F.M. & Finken, S.: (2012): Social media as a platform for participatory design, PDC'12, ACM: 89-92. Fulltekst


Infrastructure & digital ecologies

Mandatory readings

Monteiro, E., Pollock, N., Hanseth, O. & Williams, R.: From Artefacts to Infrastructures, 2013. Online access



Additional readings

Jung, H., Stolterman, E., Ryan, W., Thompson, T. & Siegel, M.: Toward a Framework for Ecologies of Artifacts: How Are Digital Artifacts Intercennected  within a Personal Life?, 2008. Online access

Star, S.L. & K. Ruhleder: Steps towards an ecology of infrastructure: complex problems in design and access for large-scale collaborative systems, 1994. ACM: Proceedings CSCW '94. pp. 253-264. Online access A later version of the paper (from 1996) is found here

Lee, C.P. & K. Schmidt: A bridge too far? Critical remarks on the concept of 'infrastructure' in CSCW and IS, 2017. Fulltekst

Bødker, S. & Klokmose, C.N.: Dynamics of artifact ecologies, 2012. Online access

Bødker, S., Lyle, P. & Saad-Sulonen, J.: Untangling the Mess of Technological Artifact: Investigating Community Artifact Ecologies, 2012. Online access

Aanestad, M.: The Camera as an Actor: Design-in-Use of Telemedicine Infrastructure in Surgery, 2003. Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol 12, pp 1-20, Kluwer. Online access

Berg, M.: On Distribution, Drift and the Electronic Medical Record: Some Tools for a Sociology of the Formal, 1997. Hughes m.fl. (red): Proceedings of the Fifth European Conference on Computer-Supported Cooperative Work, ECSCW'97, Kluwer, pp. 141-156. Online access

Grisot, M. & Vassilakopoulou, P.: The Work of Infrastructuring: A Study of a National eHealth Project, Proceedings of the ECSCW 2015, 205-221, Online access

Star, S.L. The Ethnography of Infrastructure, 1999. American Behavioral Scientist vol 43 no 3, pp. 377-391. Online access

Karasti, H., Baker, K.S. & Millerand, F.: Infrastructure Time: Long-Term Matters in Collaborative Development, 2010. Computer Supported Cooperative Work, vol 19 no 3-4, 377-415. Online access

Karasti, H. & Baker, K.S.: Community Design: growing one's information infrastructure, 2008. Proceedings of PDC'08, pp. 217-220. Online access

Bowker, G.C., Baker, K., Millerand, F. & Ribes, D.: Toward Information Infrastructure Studies: Ways of Knowing in a Networked Environment, 2010. Computer Supported Cooperative Work. (Introduction to Special Issue of JCSCW), 19(3-4): 231-244. Online access    

Karasti, H. Infrastructuring in participatory design, 2014. Proceedings of PDC'14, pp. 141-150. Online access

Star, S.L. & Bowker, G.C.: How to Infrastructure, 2010. Lievrouw, L.A. & Livingstone, S. (eds): Handbook of New Media: Social Shaping and Social Consequences on ICTs, Sage: London, pp. 151-162 Online access

Star, S.L.: Infrastructure and ethnographic practice: working on the fringes, 2002. Scandinavian Journal of Information Systems vol 14 no 2, pp. 107-122 Online access  

Ribes, D. and Lee, C. P. : Sociotechnical Studies of Cyberinfrastructure and e-Research: Current Themes and Future Trajectories., 2010. Computer Supported Cooperative Work. (Introduction to Special Issue of JCSCW), 19(3-4): 231-244. Online access

Cohn, M.L.: Convivial Decay: Entangled Lifetimes in a Geriatric Infrastructure, 2016. CSCW'16: 1511-1523. Online access

Bietz, M.J., Baumer, E.P.S., & Lee, C.P. : Synergizing in cyberinfrastructure development, 2010. Computer Supported Cooperative Work. (Introduction to Special Issue of JCSCW), 19(3-4): 245-281. Online access

O’Day, V. L., Adler, A., Kuchinsky, A. & Bouch, A.: When Worlds Collide: Molecular biology as interdisciplinary collaboration, 2001. Prinz et al. (eds.), Proceedings of the Seventh European Conference on Computer Supported Cooperative Work, ECSCW 2001, Kluwer, pp. 399-418. Online access

Olivier, H. & N. Pinkward: Collaborative Virtual Environments - Hype or Hope for CSCW?, 2007. IfI Technical Report Series. IfI-07-14. Department of Informatics. Clausthal University of Technology. Online access


Summary before the exam

Additional readings

Schmidt, K & Bannon, L.: Constructing CSCW: The First Quarter Century, Journal of CSCW 22: 345-372 Online access

Robertson, T. & Wagner, I.: CSCW and the Internet of Things, Proceedings of the ECSCW 2015, 285-294, Online access

Crabtree, A., Rodden, T. & Benford, S.: Moving with the Times: IT Research and the Boundaries of CSCW, 2005. Journal of CSCW vol 14: 217-251. Fulltekst.

Crabtree, A. & Mortier, R.: Human Data Interaction: Historical Lessons from Social Studies and CSCW, Proceedings of the ECSCW 2015, 3-21, Online access  

Light, A., Tuck, W.L. & Robertson, T.: Ageing Well with CSCW, Proceedings of the ECSCW 2015, 295-304, Online access


Extra readings 

On Actor-Network Theory: ANT

Aanestad, M.: The Camera as an Actor: Design-in-Use of Telemedicine Infrastructure in Surgery, 2003. Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol 12, pp 1-20, Kluwer. Online access

De Laet, M. and Mol, A.: The Zimbabwe Bush Pump: Mechanics of a Fluid Technology, 2000, Social Studies of Science 30 (2): 225-63. Online access

Berg, M.: On Distribution, Drift and the Electronic Medical Record: Some Tools for a Sociology of the Formal, 1997. Hughes m.fl. (red): Proceedings of the Fifth European Conference on Computer-Supported Cooperative Work, ECSCW'97, Kluwer, pp. 141-156. Online access

Callon, M.: Some elements of a sociology of translation: domestication of the scallops and the fishermen of St Brieuc Bay, 1986. in J. Law, Power, action and belief: a new sociology of knowledge? London, Routledge, 1986, pp.196-223.  Online access

Latour, B. Actor-network theory. A few clarifications plus more than a few complications, 1996. Online access

Law, J.: Notes on the Theory of the Actor Network: Ordering, Strategy and Heterogeneity, 1992. Centre for Science Studies, Lancaster University.  Online access

Hanseth, O., Aanestad, M. & Berg, M. Guest editors' introduction: Actor-network theory and information systems. What's so special?, 2004. Information Technology & People, 17 (2): 116-123 Online access

On Activity Theory: AT

Halversen, C.: Activity Theory and Distributed Cognition: Or What Does CSCW Need to Do with Theories?, 2001. Journal of CSCW vol 11: 243-267. Online access

Bardram, J. E. & Doryab, A.: Activity Analysis -- Applying Activity Theory to Analyze Complex Work in Hospitals, 2011. CSCW'2011 ACM, pp. 455-464. Online access.

Kuutti, K.:  The concept of activity as a basic unit of analysis for CSCW research, 1991. ECSCW'91, pp. 249-264. Online access  

Engeström, Y. (2001): Expansive Learning at Work: toward an activity theoretical reconceptualization, In Journal of Education and Work, Vol. 14, No. 1, 2001, pp. 133-156. Routledge. Online access

Miettingen, R. & Hasu, M.: Articulating User Needs in Collaborative Design: Towards an Activity-Theoretical Approach, 2002. Computer Supported Cooperative Work 11: 129–151. Online access

Engeström, Y. & Escalante, V.: Mundane Tool or Object of Affection? The Rise and Fall of the Postal Buddy, in Nardi (ed): Context and consciousness: activity theory and human-computer interaction, 1996. MIT Press. Copy

Miettinen, R.: The riddle of things: Activity theory and actor-network theory as approaches to studying innovations, 1999. Mind, Culture, and Activity. volume 6, issue 3, pp. 170 — 195. Online access

Hasu, M. and Y. Engeström: Measurement in action: an activity-theoretical perspective on producer}user interaction, 2000. International Journal of Human-Computer Studies. Volume 53, Issue 1, pp. 61-89. Online access

Kaptelinin, V.: The Object of Activity: Making Sense of the Sense-Maker 2005. Mind, Culture and ACtivity Volume 12 Issue 1, pp. 4-18.Online access

Bardram, J. E.: Designing for the Dynamics of Cooperative Work Activities, 1998. Poltrock & Grudin (red): Proceedings of the Conference on Computer-Supported Cooperative Work, CSCW'98, ACM, pp. 89-98. Online access.

Speech act theory

Flores, F., Graves, M., Hartfield, B,. Winograd, T.: Computer Systems and the Design of Organizational Interaction, 1988. ACM. Fulltekst.

Suchman, L.: Do categories have politics?, 1993. Computer Supported Cooperative Work: Journal of Collaborative Computing, vol 2 no 3, 177-190. Online access

Winograd, T.: categories, disciplines, and social coordination, 1993. Computer Supported Cooperative Work: Journal of Collaborative Computing, vol 2 no 3, 191-197. Online access

Ubiquitous & pervasive technology

Klann, M.: Tactical Navigation Support for Firefighters: The LifeNet Ad-Hoc Sensor-Network and Wearable System, 2009. Lecture Notes in Computer Science, 2009, Volume 5424/2009, 41-56. Online access

Bardram, J.E. & Christensen,H.B.: Supporting Pervasive Collaboration in Healthcare — An Activity-Driven Computing Infrastructure, 2004. Technical report CfPC Technical Report 2004-PB-63, Centre for Pervasive Computing. Online access

Bardram, J.E. & Bossen, C: Interwoven Artifacts — Coordinating Distributed Collaboration in Medical Care, 2004. Technical report, Centre for Pervasive Computing. Online access

Desjardins, A., Greenberg, S., Wakkary, R. & Hambelton, J.: Avalanche Beacon Parks: Skill Development and Team Coordination in a Technological Training Ground, 2016. CSCW'16: 872-886. Online access

Korhonen, I. & Bardram, J.E. : Introduction to this special issue on Pervasive healthcare,  2004. IEEE Transactions on Information Technology in Biomedicine, 8(3):229-234. Online access

Ley, B., Ludwig, T., Pipek, V., Randall, D., Reuter, C. & Wiedenhoefer, T.: Information and Expertise Sharing in Inter-Organizational Crisis Management, 2014. Journal of CSCW 23 (4): 347-387, 2014. Online access

Jiang, X, N.C. Chen, J.I. Hong, K. Wang & L. Takayama: Siren: Context-Aware Computing for Firefighting, 2004. Human-Computer Interaction Institute. Paper 77. Online access

Consolvo, S, Roessler, P, Shelton, BE, LaMarca, A, Schilit, B. & Bly, S. Technology for Care Networks of Elders, 2004. IEEE Pervasive Computing 3 (2): 22-29. Online access 

Kientz, JA, Hayes, GR, Westeyn, TL, Starner, T. & Abowd, GD. Pervasive Computing and Autism: Assisting Caregivers of Children with Special Needs, 2007. IEEE Pervasive Computing 6 (1): 28-35. Online access

Klemets, J. & Kristiansen, L.: A Pervasive System for Communicating Urgency Cues to Health Care Workers, 2012. MIE2012. Online access

Hornecker, E.: The role of physicality in tangible and embodied interactions, 2011. ACM Interactions Magazine, vol 18 issue 2: 19-23. Fulltekst.


Publisert 17. jan. 2020 13:39 - Sist endret 25. feb. 2020 10:00