Syllabus/achievement requirements


Kaasbøll (2017) Developing digital competence - learning, teaching and supporting use of information technology

Auxiliary literature

Mutual learning

Bano & Zowghi (2013) User Involvement in Software Development and System Success: A Systematic Literature Review

Kensing & Munk-Madsen (1993) PD: Structure in the Toolbox

IT support

Iden & Eikebrokk (2013) Implementing IT Service Management: A systematic literature review

Munkvold (2003) End User Support Usage

Santhanam (2007) Mutual learning after development

Bruton (2002) How To Manage The IT Helpdesk - A guide for user support and call centre managers


McNeive (2009) Super Users Have Great Value in Your Organization

Gallivan, M., Spitler, V. & Koufaris (2005) Does Information Technology Training Really Matter? A Social Information Processing Analysis of Coworkers' Influence on IT Usage in the Workplace.

IT user competence standards

Committee on IT Literacy (1999) Being Fluent with Information Technology

Calvani (2012) Are young generations in secondary school digitally competent? A study on Italian teenagers

Digital Competence Assessment

Evaluation of training

Holton III (1996) The flawed four-level evaluation model

Ngoma, Kaasbøll, Aanestad (2008) From user training to in-service support

Software learnability and Help functionality

Cockburn (2014) Supporting Novice to Expert Transitions in User Interfaces

Grossman & Fitzmaurice (2010) ToolClips: An Investigation of Contextual Video Assistance for Functionality Understanding

Dai (2015) Tipper: Contextual Tooltips that Provide Seniors with Clear, Reliable Help for Web Tasks

Grossman (2009) A Survey of Software Learnability: Metrics, Methodologies and Guidelines

Furnas (1987) The vocabulary problem in human-system communication


Grossman & Salas (2011) The transfer of training: what really matters

Chillarege (2003) Learning from our mistakes: error management training for mature learners

Mayer (1989) Models for Understanding

Ruth Clark: Leveraging multimedia for learning, 2007. Adobe. Fulltext.


Bhavnani & John (2000) The Strategic Use of Complex Computer Systems

Grigoreanu End-user debugging strategies: A sensemaking perspective

Novick, Elizalde & Bean (2007) Toward a more accurate view of when and how people seek help with computer applications.

Coulson (2003) ERP training strategies: conceptual training and the formation of accurate mental models

Hearst (2003) Information Visualization: Principles, Promise, and Pragmatics

Vessey & Conger (1994) Requirement Specification: Learning Object, Process, and Data Methodologies

Aharoni, D. (2000) Cogito, ergo sum! Cognitive processes of students dealing with data structures

Furuta, T. (2000) The Impact of Generating Spontaneous Descriptions on Mental Model Development

Mitra et al (2005) Acquisition of computing literacy on shared public computers: children and the “hole in the wall.”

Published Dec. 31, 2016 12:42 PM - Last modified Dec. 31, 2016 12:42 PM