Go to the production and standard environment's Help Desk
Only works from lkit-ts and the like
Access
Local IT with drift users in the group it-usit-rsaas-power-users have login access to Help Desk.
If you are lacking access you can contact vdi-drift@usit.uio.no.
Use and Logging On
- Log on to your faculty/department's terminal system for local IT
- Open a web browser and go to the Help Desk instance
- Log in with your drift user
- Look up the user do wish to assist - name, username and email work to a certain extent
- You now have access to further information about a users access to VDI and any active sessions
Functionality
Information
- You can find out which desktop / virtual machines a user has access to
- You can also find out which Remote Desktop Services applications a user has access to
- For an active session you can see
- Information about client, client OS, client version, protocol, etc.
- Virtual Machine Name, Horizon Agent Version, Duration, Session Status, Login Time
- Proxy (UAG) and Load Balancer Information - Useful for troubleshooting
- Detailed information about the virtual machine includes
- CPU and memory usage
- List of processes which are running
- List of open applications
Actions
- Send info, warning and error messages to the active session
- Disconnect an active session
- Log off from the virtual machine
- Remote Assistance (only Windows to Windows)
- Possible to kill processes
Test environment
There is also a Help Desk instance available for the test environment, if you have users there. Note that this also only functions from lkit-ts and the like.