Norwegian version of this page

Request Tracker (RT) at UiO

What is Request Tracker (RT)?

  • Used at UiO for handeling requests and inquieries in an efficient manner. 

Requests enter the RT system via email. Cases can also be registered in RT from phone conversations, visits etc. Requests are solved systematically and kept with a record of all communication regarding the request.

Use RT

RT is accesiible to all employees at UiO.

Log in to RT

What can be stored in RT?

Apply for a new RT queue

Application form (Norwegian only)

Help and user manuals

If you send an e-mail to an e-mail address the UiO, and you immediately receive an answer with  [rt.uio.no #xxxxxxxxx] added to the subject, your e-mail was received by an RT queue. The first answer is automatic, but you will receive an answer from a person later. 

→ Tips for requestors and when answering an e-mail sendt from RT

Who do I contact?

General questions

it-support@uio.no

RT-related questions

Fill in form (Norwegian only)