The hard drive on your Intune machine is protected with Bitlocker encryption. It is not possible to retrieve the data without the Bitlocker key. This ensures your data is protected in case the machine is lost or stolen.
On seldom occasions, someone may need to retrieve their BitLocker keys. With Intune and Azure AD there is now a self-service portal for all users.
How to proceed
- Open your Microsoft account page: myaccount.microsoft.com in a browser.
- Log in with your username@uio.no, authenticate with MFA, if needed.
See help pages for MFA here - Select Devices from the left menu to get to the overview of all your devices.
- Find and click the device you want to retrieve keys for and click View BitLocker keys
NB some information has been obscured in the pictures for security reasons.
- You now get a menu on the right, with a historical overview of all keys. Check the Key ID, but the one that appears on your PC. This will typically be the one at the top. Press Show recovery key
- You will now see a window with the Bitlocker recovery key that must be entered to unlock the device
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