What happens after you register a written complaint about the learning environment?

Who receives your complaint?

  • Your report is sent directly to the Speak Up Office at your faculty.
  • Speak Up Office is made up by the faculty’s Dean of Studies, the study environment contact person, and a deputy in the event that one or both of the former are not available. These individuals will consider your report and who should be involved to resolve the case in the best way.
  • You will receive an automatic message confirming that your report has been received.

How is the complaint handled?

  • Within three weeks, you will receive information from the person handling your complaint regarding the status of the case including any upcoming actions if the case is ongoing.
  • The Speak Up Office will decide where the case will be handled (i.e., at the institute/program or faculty level).
  • All sensitive documents associated with the case will be held in confidentiality. This entails that your name will not be known by people other than those who are needed to follow up your case.
  • You will be contacted in the event that the person handling the case needs more information.
  • If you are called in to an interview to clarify details of your complaint, you may bring another person, such as a friend, a fellow student, or a student ombud.
  • If you are personally involved in the case, you will be held up to date regarding developments and outcomes of the case to the extent that such information does not impact the rights to privacy that third parties involved in the case may posses.
  • You should not experience negative consequences as a result of your involvement with the case that you report. If you experience any negative consequences stemming from your report, we ask that you please contact the Internal Auditing Unit directly.

What happens when the complaint is against an individual?

  • If your complaint is about an employee or fellow student, the accused has the right to know about, be given an understanding of the substance of, and express their side of the case. The person or persons who are accused will be called into a meeting (or meetings) such that the case can be illuminated from as many sides as possible.
  • If an employee is found responsible for serious misconduct connected to their work at UiO, a additional case may be started following the guidelines as provided in the Civil Service Act § 18 (lovdata.no).
  • If a student has been found to be unreasonably disruptive, a case may be started by the Appeals committee. Rules regarding such cases can be found in the Act relating to universities and university colleges § 4.8 (lovdata.no).
Published Sep. 25, 2013 9:38 AM - Last modified Mar. 3, 2014 5:36 PM