Common errors when logging into TSD

Access denied

This error message usually means that the one-time code (OTP) you entered is incorrect.

1. Try logging in again.
2. If you get the same error message, you should set a new OTP and try again.
   • See instructions on how to set up OTP
3. Make sure that you enter the correct username. The username must have the format pxx-username.
   • The username must only contain lowercase letters, including a lowercase 'p'.
4. Make sure there are no spaces in either the username field or the OTP field.
5. Avoid copying and pasting the username or OTP into the fields.
6. Make sure that the time is set correctly on the device with the Authenticator app.

You are not entitled to use this system

This error message means that you have not been granted access to the virtual machine by the project administrator. The administrator must grant you access through TSD Selfservice.

• See instructions on how an administrator can grant access to a VM

You may get this error message even if you are an administrator yourself; in that case, you must grant yourself access in the same way.

Error parsing token, Your session has expired and Fail to negotiate XML-API data protection key

These error messages are usually caused by problems with cookies in the browser.

1. Try again in a private/incognito window in the browser.
2. Use the desktop version of Omnissa Horizon Client.
   • We recommend using the desktop version.
   • See instructions on how to install Omnissa Horizon Client

Account expired

This error message means that your password has expired and can be resolved by setting a new password.

• See instructions on how to change your password

This desktop currently has no desktop sources available and The display protocol for this desktop is currently not available

If the project has not expired, the virtual machine most likely needs to be restarted.

1. Send us an email at tsd-drift@usit.uio.no with the name of the virtual machine you are trying to log in to. The administrator should send the email.

Still having problems?

• Send us an email at tsd-drift@usit.uio.no with the project number and a screenshot of the error message.